Izumi Tea — Legal Policies

1. Terms & Conditions

Overview

This website is operated by Izumi Tea. Throughout the site, the terms “we”, “us” and “our” refer to Izumi Tea. By accessing our website and/or purchasing from us, you agree to be bound by the following Terms & Conditions.

Please read these Terms carefully before using our website. If you do not agree, you may not use our services.

Use of Website

You agree to use this website for lawful purposes only. You must not misuse the website, attempt to gain unauthorised access, or interfere with its operation.

We reserve the right to refuse service to anyone at any time for any reason.

Products

We sell loose leaf tea and related products.

All product descriptions, images, and information are provided as accurately as possible. However, we do not guarantee that all details will always be free from minor errors.

Pricing & Payments

All prices are shown in GBP (£).

We reserve the right to change prices at any time. Payment must be received in full before orders are processed and dispatched.

Orders

Once an order is placed, you will receive confirmation by email. This does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order.

Shipping

Shipping times are estimates only and may vary depending on location and external postal delays. Full details are outlined in our Shipping Policy.

Returns & Refunds

Due to the nature of tea (a consumable product), we cannot accept returns on opened goods.

Unopened items may be returned within 14 days of delivery in accordance with our Returns Policy. This does not affect your statutory rights.

Liability

We are not liable for any indirect loss, damage, or expenses arising from the use of our products or website, except where required by law.

Intellectual Property

All content on this website, including branding, logos, product names, and images, is the property of Izumi Tea and may not be used without permission.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

2. Privacy Policy

Overview

Izumi Tea respects your privacy and is committed to protecting your personal data.

What we collect

We may collect:

• Name
• Email address
• Shipping address
• Billing address
• Order history

How we use your data

We use your data to:

• Process and deliver orders
• Provide customer support
• Send order updates
• Improve our services

We do not sell your data.

Third parties

Your data may be shared with:

• Payment processors (e.g. Shopify Payments, PayPal)
• Delivery services (e.g. Royal Mail)

Only for order fulfilment purposes.

Data storage

Your data is stored securely via Shopify and associated systems.

Your rights

You may request:

• Access to your data
• Correction of your data
• Deletion of your data (where legally applicable)

Contact

For privacy-related requests, contact:
Izumiteainfo@gmail.com