Shipping Policy

Thank you for ordering from Izumi Tea.

We aim to pack and dispatch all orders carefully and as quickly as possible.

Processing Times

Orders are typically processed within 1–3 business days.

During busy periods, launches, or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email where applicable.

UK Shipping

We currently ship throughout the United Kingdom using trusted postal and courier services.

Estimated delivery times:

• Royal Mail Tracked 48 - Delivery 2-3 days after dispatch

Please note that delivery times are estimates and may vary depending on postal delays outside of our control.

International Shipping

International shipping may be available to selected countries.

Customers are responsible for any customs fees, import duties, taxes, or local handling charges that may apply in their country.

Delivery times for international orders can vary depending on destination and customs processing.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout.

Izumi Tea is not responsible for orders shipped to incorrectly provided addresses. If you notice a mistake, please contact us as soon as possible before dispatch.

Lost or Delayed Orders

If your order has not arrived within a reasonable timeframe, please contact us and we will do our best to assist.

Once an order has been handed to the shipping carrier, delivery is the responsibility of the carrier, though we will always try to help resolve issues where possible.

Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and contents where possible.